Frequently Asked Questions

Discover everything you need to know about your Givenchy Beauty experience.

How can I track my Givenchy Beauty order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.

What is your return policy for beauty products?

We accept returns of unopened and unused products in their original packaging within 30 days of purchase. For hygiene reasons, we cannot accept returns for items that have been opened or tested.

Are Givenchy Beauty products tested on animals?

Givenchy Beauty does not test its products on animals. We are committed to the safety of our consumers and follow strict international regulations regarding alternative testing methods.

Can I receive complimentary samples with my order?

Yes, every order placed on our official website includes a selection of complimentary samples, allowing you to discover our latest fragrance, skincare, and makeup innovations.

How do I find the right foundation shade online?

We offer a digital Shade Finder tool on our product pages. You can also consult our detailed shade descriptions or contact our Beauty Advisors for personalized recommendations.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.